How can we help?

At LookPaw™, your satisfaction is our top priority. Our dedicated team is always eager to assist with any questions, concerns, or feedback. Whether you’re seeking guidance on a product or simply wish to share your experience, we’re just a message away.

Orders & Shipping

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How long does delivery take?

Standard delivery typically takes 7–12 business days. You’ll receive a tracking link via email as soon as your order ships.

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Do you ship internationally?

Yes, we ship to most countries. Shipping fees and times vary by destination and will be shown at checkout.

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How can I track my order?

Use the tracking link in your shipping confirmation email or visit our Track Your Order page.

Returns & Refunds

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What is your return policy?

We offer a 30-day return policy. Items must be unused and in their original packaging. Please start your request by contacting us first. For full details, see our Return Policy.

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Are there non-returnable items?

Personalized items and used hygiene products cannot be returned unless defective. see our Return Policy.

Products & Sizing

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How do I choose the right collar size?

Measure around the neck where the collar sits and add two fingers of room. Then match the measurement to our size chart on each product page.

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Are your collars adjustable?

Yes—most designs have adjustable buckles. Check the “Size & Fit” tab on the product page for the exact adjustment range.

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What materials do you use?

We use premium materials selected for comfort and durability, including stainless hardware, nylon webbing, and genuine/vegan leather depending on style.

Payments & Security

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Which payment methods do you accept?

Major cards, Shop Pay, Apple Pay, Google Pay, and other local options depending on your region.

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Is my payment information secure?

Yes—transactions are processed over encrypted connections and we never store full card details.

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